Analyst, Operations - Quality Assurance

Telecommute · Philippines · Operations

Description

The Analyst, Operations - QA (QA) is responsible for assessing the quality of the performance of our call and email agents who reach out to potential attendees for clients’ events to ensure we deliver the highest quality product to our customers. The QA will monitor calls and email responses to assess agent demeanor, technical accuracy, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing high quality processes and procedures, as well as making recommendation for enhancements to training materials as needed to enhance the overall Banzai customer experience.

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